FAQs

 

ROOTED IN GRACE — FREQUENTLY ASKED QUESTIONS (FAQs)

 

 

 

 

1. What is Rooted In Grace?

 


Rooted In Grace is a lifestyle and wellness e-commerce brand offering thoughtfully selected apparel, haircare products, weight-loss items, and pet supplies designed to support everyday living with confidence and intention.

 

 

 

2. Who owns Rooted In Grace?

 


Rooted In Grace is proudly owned and operated by Max Global Group LLC, a multi-industry company committed to excellence, integrity, and long-term impact.

 

 

 

3. What types of products do you sell?

 

We currently offer a curated selection of faith-inspired apparel across the following collections:

  • Faith Apparel

  • Haitian Faith Apparel

  • Best Sellers

  • New Arrivals

 

 


Our collections may expand over time as we continue to grow.

 

 

 

4. Are your products safe to use?

 


We carefully select products from trusted suppliers and partners. While we aim to offer quality items, individual results may vary. For specific concerns, please review product descriptions and consult a professional if needed.

 

 

 

5. Do you offer medical or health advice?

 


No. Rooted In Grace does not provide medical advice. Our products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a qualified professional before starting new health or wellness routines.

 

 

 

6. How long does shipping take?

 


Shipping times vary depending on the product and destination. Most orders are
processed within 1–3 business days. Estimated delivery time is typically
5-10 business days; however, delivery times may vary based on product availability,
shipping carrier, and location.

 

 

7. Do you ship internationally?

 


At this time, we primarily ship within the United States. International shipping availability may vary and will be displayed at checkout if available.

 

 

 

8. How can I track my order?

 


Once your order has shipped, you will receive a confirmation email with tracking information. You can also track your order using the Track Order link on our website.

 

 

 

9. What is your return and refund policy?

 


We accept returns on eligible items within 14 days of delivery. Items must be unused and in their original condition. Certain products, including personal care and wellness items, may be non-returnable for hygiene reasons. Please review our Refund Policy for full details.

 

 

 

10. Can I cancel or change my order?

 


Orders can only be modified or canceled within 24 hours of purchase. Once processing has begun, changes may not be possible.

 

 

 

11. Do you offer discounts or promotions?

 


Yes. From time to time, we offer promotions, special discounts, and bundle deals. Subscribe to our email list or follow us on social media to stay updated.

 

 

 

12. How can I contact customer support?

 


You can reach us by email at support@rootedingracefaith.com or through the Contact Us page on our website. We aim to respond within 24–48 business hours.

 

 

 

13. Is my payment information secure?

 


Yes. All payments are processed securely through Shopify’s encrypted payment system. We do not store or have access to your payment details.

 

 

 

14. Will you add more products in the future?

 


Yes. Rooted In Grace is continuously growing, and we plan to expand our collections to better serve our community.